Holiday Club- DAY SESSION

Cancellation Policy

Playtivity Cancellation Policy Business name: Playtivity Date: February 2026 Playtivity aims to be fair to families while also ensuring sessions can run safely and sustainably. This policy explains how cancellations, changes and refunds are handled. Contact Details for cancellations/reschedules: hello@playtivity.co.uk 1. General Principles Places are limited and planned in advance Staffing, venue hire and resources are booked ahead of time Cancellations at short notice may mean a space cannot be filled For this reason, refunds are limited depending on the notice given. 2. Saturday Club Sessions Cancellations by parents/carers More than 48 hours’ notice: A full refund or transfer to a future Saturday session (subject to availability). Less than 48 hours’ notice: No refund will be issued. A discretionary transfer to a future session may be offered at Playtivity’s discretion. Missed sessions No refund is available for sessions missed without notice. 3. Holiday Clubs Cancellations by parents/carers 7 days or more before the session: A full refund or transfer to another holiday session (subject to availability). 3–6 days before the session: A 50% refund or transfer to another session (subject to availability). Less than 72 hours’ notice: No refund will be issued. A discretionary transfer may be offered at Playtivity’s discretion. 4. Illness If a child is unwell and unable to attend: Please notify Playtivity as soon as possible No automatic refund is available for last-minute illness A transfer to a future session may be offered where possible, at Playtivity’s discretion. This approach helps us remain fair to all families while keeping sessions running. 5. Cancellations by Playtivity If Playtivity needs to cancel a session due to unforeseen circumstances (e.g. staff illness, venue closure): Parents will be informed as soon as possible A full refund or transfer to an alternative session will be offered 6. Transfers Transfers are subject to availability Only one transfer per booking may be offered Transferred sessions must be used within the same term or holiday period unless otherwise agreed 7. Exceptional Circumstances Playtivity understands that exceptional circumstances can arise. Any requests outside this policy will be considered on a case-by-case basis, but refunds or transfers are not guaranteed. 8. Acceptance of Policy By booking a session with Playtivity, parents/carers confirm that they have read and accepted this cancellation policy.

Contact Details

• Frank Jordan Community Centre, Lichfield St, Stone ST15 8NA, UK